Patek88 Privacy Policy – Your Data, Our Responsibility

Welcome to the patek88 Privacy Policy. This document explains in detail how patek88 — Malaysia's leading online gaming platform — collects, uses, stores, and protects your personal data as our member.

Patek88 takes our responsibility towards every user's privacy seriously. We operate in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia, and we are committed to ensuring that all information you provide to us is handled with full transparency, the highest security standards, and respect for your rights.

By registering for and using the patek88 platform at patek88.my, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact us for further options.

This Privacy Policy applies to all patek88 services, including slots, Live Casino, Sports Betting (Malaysian Super League football, EPL, badminton, e-sports), lottery, the VIP Rewards programme, and all member account functions.

Patek88 collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:

Patek88 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as your medical records, religious beliefs, or political views.

Financial data such as credit card numbers are not stored directly by patek88 — all payments are processed through licensed payment gateways that comply with PCI-DSS security standards. Supported payment methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks, and others).

Patek88 uses collected personal data exclusively for legitimate and transparent purposes. Below is a full list of how your data may be used:

• Account Management: Creating, verifying, and maintaining your patek88 member account, including the identity verification (KYC) process required by law.
• Transaction Processing: Processing deposits via local eWallets and FPX, and securely managing withdrawals to your Malaysian bank account.
• Service Provision: Enables you to seamlessly enjoy slots, Live Casino games including baccarat and blackjack, lottery, and Sports Betting on badminton and football.
• Customer Support: To respond to member enquiries, complaints, and support requests effectively and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, bot usage, and other illegal activities that could compromise the integrity of the patek88 platform.
• Legal Compliance: Fulfilling legal obligations under the PDPA 2010, the Anti-Money Laundering Act (AMLA), and other applicable regulations in Malaysia.
• Product Improvement: Analysing aggregated platform usage patterns to improve the user experience, develop new features, and enhance the games we offer.
• Marketing Communications: Sending promotional information, bonus offers, and patek88 news to members who have given explicit consent to receive them.
• VIP Rewards Program: Managing reward points, VIP membership tiers, and cashback based on your gaming activity.

Patek88 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in certain limited situations, patek88 may need to share your information with the following parties:

• Operational Service Providers: Companies that help us operate the platform include licensed payment gateway providers, server hosting companies, email service providers, and cybersecurity solution providers. All these providers are bound by strict confidentiality agreements.
• Third-Party Game Providers: International game studios that supply slots and Live Casino content to patek88 may receive session data necessary for technical functionality. No personally identifiable information is shared in this context without a clear justification.
• Malaysian Authorities: patek88 will disclose personal data to Malaysian law enforcement agencies, courts, or regulatory bodies when required to do so by law, court order, or for the prevention of fraud and financial crime.
• Parties in Corporate Transactions: Should patek88 be involved in a merger, acquisition, or asset sale, user data may be transferred as part of the business assets, subject to notification being given to affected members.

In all data sharing scenarios, patek88 ensures that only the minimum necessary data is shared, and that all recipients adhere to data protection standards equivalent to patek88's privacy policy.

Patek88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key measures we practise include:

• 256-bit SSL/TLS Encryption: All communications between your browser and patek88 servers are protected with industry-grade SSL/TLS encryption, ensuring that no data can be intercepted in transit.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security on their patek88 account, reducing the risk of unauthorised access even if your password is compromised.
• 24/7 System Monitoring: patek88's cybersecurity team continuously monitors our systems to detect any unusual activity or intrusion attempts.
• Internal Access Controls: Only authorised patek88 staff with a legitimate operational need are permitted to access member personal data, with all access logged and audited on a regular basis.
• Secure Data Backup: Data is backed up regularly to a secure, separate location to ensure service continuity and recovery in the event of a technical disruption.
• Regular Penetration Testing: patek88 conducts regular security testing by independent third parties to identify and address system vulnerabilities before they can be exploited.

While patek88 takes all reasonable precautions, no security system can offer absolute guarantees. You also play an important role in keeping your account secure by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.

Patek88 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The types of cookies used include:

• Essential Cookies (Required): Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they are critical to platform operation.
• Functional Cookies: Storing your preferences such as language, display settings, and favourite games to deliver a more personalised experience on your next visit.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate and anonymised form, enabling us to improve the features and content of the patek88 platform.
• Marketing Cookies: Used only with your consent to display relevant patek88 advertisements and promotions to you on our platform.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the patek88 platform. patek88 does not use third-party cookies for cross-site marketing.

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by patek88:

Patek88 does not retain your personal data for longer than is necessary to fulfil the original purpose of collection or applicable legal requirements. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration of the active account and 7 years after account closure to comply with AMLA and Malaysian tax law requirements.
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with Malaysia's accounting and tax legal requirements.
• Game Activity Logs: Retained for 2 years from the date of activity for dispute resolution and audit purposes.
• Marketing Data: Retained until you withdraw consent or 3 years from the last interaction, whichever comes first.
• KYC Data: Retained for 6 years from the date of verification in accordance with anti-money laundering legal requirements.

When data is no longer required, patek88 will securely delete or anonymise it using industry-recognised methods. Secure deletion means the data cannot be recovered or accessed again once the process is complete.

Patek88 is an adult gaming platform that strictly prohibited for individuals under the age of 18. We do not knowingly collect or process personal data from children under 18.

Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. Any winnings accumulated in an account registered by a minor will be fully forfeited.

Parents or guardians who have reason to believe their child has registered an account with patek88 without permission are urged to contact us immediately at support@patek88.my so that prompt action can be taken.

Patek88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Every amendment will include an updated effective date displayed at the top of this page.

For material or significant changes, patek88 will notify members via their registered email or in-platform notification at least 14 days before those changes take effect. For minor clarificatory changes, a notice may not be sent but the last updated date will be revised.

Your continued use of the patek88 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how patek88 handles your personal data, please reach out to our Data Protection Officer through the following channels:

• Email: support@patek88.my (please use the subject line: "Privacy Inquiry")
• Live Chat: Available 24/7 via the patek88.my platform
• Target Response Time: 2 hours (business hours), 24 hours (outside business hours)

If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Digital Malaysia.